Full Time

Across the United States, DAS Technology Services is a top supplier of wireless solutions to some of the most fascinating and architecturally complex structures and events.

From engineering and design to implementation and deployment, as well as from operations and maintenance to managed service supply, DAS Technology Services provides a wide range of services. To guarantee that our customers achieve the desired business effect and optimise the benefits of our collaboration, we provide turnkey solutions.

Call center agent position qualifications

• A high school degree, or its equivalent; further training or pertinent certifications are advantageous.
• Strong communication skills in both written and spoken Amharic and English, along with a clear and courteous phone manner. More language is beneficial.
• Excellent active listening abilities and precise comprehension of client inquiries.
• Empathy, patience, and the capacity to maintain composure and professionalism under duress.
• Proficiency in entering and retrieving customer data using computer systems, including CRM software.
• A fundamental understanding of customer service procedures and concepts.
• The ability to multitask well enough to answer calls, enter data, and use software at the same time.
• Adaptability to evolving procedures and guidelines.
• Excellent problem-solving abilities to successfully handle client concerns.
• It helps to have a prior call center or customer service experience.
•The main point of contact between the business and its clients is the call center agent. This position entails answering incoming and outgoing calls, responding to questions, dispensing information, and guaranteeing a satisfying client experience. The success of the business as a whole and the preservation of customer satisfaction are greatly dependent on call center agents.

Primary Accountabilities:

• Respond to incoming calls from clients politely and professionally.
• Pay close attention to the questions, worries, and requests of the customer; then, promptly and accurately provide information or assistance.
• Use the company’s resources, troubleshooting manuals, and established protocols to resolve customer issues.
• Keep a thorough and accurate record of every customer interaction in the CRM (Customer Relationship Management) system of the business.
• Place outbound calls to update account information, respond to customer inquiries, and run surveys and promotions as needed.
• Work together with other departments and team members to resolve customer concerns that need to be escalated.
• Aim to meet or surpass performance metrics set for both individuals and teams, such as call handling time, customer satisfaction ratings, and resolution rates.
• Stay current with company policies, services, and goods to give clients accurate information.
• Be patient and empathetic when helping clients, particularly in trying circumstances.
• Take part in workshops and training courses to improve problem-solving, product knowledge, and communication skills.


Salary and Compensation: Competitive and negotiable based on experience

Benefits: The benefits package for this position includes paid time off, performance-based bonuses, career development opportunities, and access to employee assistance programs.

Working Hours: Typically full-time work, with some overtime and weekend work required during peak seasons or special projects.

Location: Addis Ababa

Deadline: Mar 18, 2024

How to Apply;

Interested and qualified applicants can apply through email address contact@dastopia.com

To apply for this job please visit dastopia.com.